Spanish Bilingual Remote Customer Service Representative

About the role

Vimo is seeking Remote Customer Service Representatives to join their dynamic team. Despite current challenges, Vimo remains committed to providing exceptional customer service and growth opportunities.

Responsibilities

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Interpret and follow defined procedures and policies
• Apply data entry skills as needed
• Respond to online chat inquiries
• Problem-solve creatively
• Manage time and tasks effectively
• Pass required exams for certification
• Adhere to regulatory guidelines for communications

Requirements

• Must be 18 years of age or older
• Background check and drug test required within 3 days
• Dedicated, private, and secure workspace required
• Personal device with a functioning camera required for the Training Period
• Full attendance for a 3-week paid Training period required
• Minimum Internet Speed of 100 mb/s with ethernet connection required
• Not compatible with certain internet service providers or devices

Qualifications

• Moderate to advanced computer skills
• High level of comfort learning new technology
• Excellent verbal and written communication skills
• Self-motivated and success-driven

Skills

• Customer service experience
• Technical support experience
• Data entry skills
• Online chat interaction
• Problem-solving skills
• Time and task management
• Regulatory compliance knowledge

Benefits

• Paid training
• Performance and attendance-based incentives
• Full-time, seasonal role
• The convenience of working from home
• A collaborative and supportive team environment
• 401K match
• Individual coverage HRA (ICHRA)
• Paid time off (PTO)