Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

About the role

Join our award‑winning “One Concentrix” team as a remote Bilingual Customer Service Representative! We’re looking for passionate game‑changers to deliver exceptional customer experiences and solutions for one of the world’s best‑known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award‑winning culture, your new career starts here. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a seasonal remote Customer Service Representative at Concentrix is the right place for you! As a remote Customer Service Representative (Bilingual: English / Spanish), you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game‑changers.” Together, we serve as the intelligent transformation partner for the world’s best‑known brands, delivering exceptional customer experiences with tech‑powered innovation.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Qualifications

• Ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability (including interest in seasonal opportunities)
• High school diploma or GED
• Quiet, distraction‑free workspace at home
• Desktop or laptop for PC and internet testing (a work computer may be provided depending on the role, but is not guaranteed)
• High‑speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States with a valid U.S. address

Skills

• Proficiency in fast‑paced multi‑tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• Ability to operate a computer, keyboard, telephone/headset, and other office equipment as essential functions

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay early
• Paid training and performance‑based incentives
• Lucrative employee referral bonus opportunities
• Company networking groups (Network of Women, Black Professionals, LGBTQ+ Pride, Ability/Disabilities, Dynamic Neurodiversity, Women in Tech, OneEarth Champions, etc.)
• Health and wellness programs with trained partners
• Mentorship programs supporting career growth
• Work‑from‑home convenience
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more