Customer Service & Promotional Products Coordinator

Position Highlights This position works closely with RIT departments across campus on a variety of promotional product and apparel projects. Responsibilities include helping customers identify products that meet their needs, collaborating with vendors and decorators, using Adobe Creative Suite to prepare artwork, proofs, and project materials, and ensuring all projects align with RIT branding and visual identity standards. Why Join Our Team Work with a collaborative team that helps bring the RIT brand to life through promotional products and apparel. In this role, you'll partner with departments across campus, build relationships with vendors, contribute creative solutions, and help deliver high-quality products that support the university's mission. Benefits Eligible for RIT's comprehensive benefits program, including: Medical, dental, and vision coverageSick and vacation time12 paid holidays per yearRetirement and financial planning resourcesEducational benefits for employees and dependentsEmployee wellness programFree use of on-site fitness facilities Facilities Management Services (FMS) & HUB Print & Postal Services Facilities Management Services (FMS) supports the RIT community by designing, constructing, operating, and maintaining a high-quality, cost-effective campus environment. As part of FMS, HUB Print & Postal Services provides high-quality, competitively priced promotional products, printing, and mailing services that support the university's academic, administrative, and operational needs. Essential Duties & Responsibilities Supports the sourcing of promotional products, ensuring quality and cost-efficiencyHandles decoration projects, such as screen printing and embroideryActs as the primary contact for vendors, negotiating terms and monitoring product qualityMaintains detailed records for branding compliance and inventory managementProvides proactive customer service, manages order processing, and offers timely updatesIdentifies and implements solutions to enhance service delivery and customer satisfactionOther duties as assigned Knowledge, Skills, & Abilities Knowledge of branding and promotional merchandise production and sourcingKnowledge decoration techniques like screen printing and embroiderySkill in organization and coordinationSkill in written and verbal communication and customer serviceAbility to manage multiple projects simultaneously and meet deadlinesAbility to problem-solve efficiently to handle service delivery issues Minimum Education & Experience High School diploma or GED3 years of relevant experienceEquivalent combination of experience and education may be considered Job Level Overview Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff. FLSA Category Non-Exempt Work Location On Campus Compensation $17.90-$23.00 Application Materials When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner. Curriculum Vitae or Resume Candidates must be eligible to work in the United States. Additional Details In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to careers@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To apply, visit https://rit.wd12.myworkdayjobs.com/en-US/careers/job/Rochester-NY/Customer-Service---Promotional-Products-Coordinator_JR103379 Copyright ©2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency je-057458ecd3f84f52901118082038640f