Customer Service & Loan Officer

About the role

Join SC State Credit Union as a Customer Service & Loan Officer where you can be at the forefront of helping members achieve their financial goals. As an integral part of our team, you will have the opportunity to provide exceptional service, tailor financial solutions, and build lasting relationships with our members. With a focus on customer-centricity and excellence, you will play a key role in contributing to our mission of supporting the financial well-being of our community.

If you are a smart, customer-focused individual looking to make a difference in people's lives while advancing your career in the credit union industry, this position is perfect for you.

Responsibilities

• Assist members with their financial needs, including processing loan applications, providing account information, and resolving inquiries.
• Actively engage with members to understand their financial goals and recommend appropriate products and services to meet their needs.
• Ensure compliance with regulations and maintain accurate records.
• Contribute to a positive and efficient work environment.
• Handle member transactions promptly and accurately, aiming to exceed their expectations with every interaction.

Requirements

• Strong communication and interpersonal skills.
• Ability to actively listen, empathize, and effectively communicate with members to understand their needs and provide personalized financial solutions.
• Attention to detail, especially when processing loan applications and maintaining accurate records.
• Customer-centric mindset with a passion for helping others.
• Flexibility, problem-solving skills, and willingness to learn and adapt in a fast-paced environment.
• Team player with a positive attitude and a strong desire to make a difference.
• Customer service and lending experience is required.