Customer Service Officer (Teller)

Prime Responsibilities

• Cash receipt and cash payment accurately at cash counter ensuring correct denominations.
• Quick and correct entry of cash transactions in the core banking system.
• Comply with note sorting rules, AML policies, and regulatory guidelines.
• Assist in cash and vault management, including cash till balancing, note sorting, and report checking.
• Achieve financial targets (Deposit, Loans, Cards, New Accounts) set by the bank.
• Manage ATM booth, including cash loading, unloading, and reconciliation.
• Hold vault key in absence of the Cash In-Charge.
• Ensure customer satisfaction by providing excellent service in the cash area.
• Maintain adequate stock of forms and brochures in the cash area.
• Ensure accurate display fake note warnings, deposit, and exchange rate information.
• Manage queues, ensure security, and maintain cleanliness in the cash area.
• Maintain confidentiality of customer and bank information.

Requirements

• Experience: 1-2 years
• Education: bachelor of business administration (bba)
• Skills: banking operations, core banking, retail banking, cash handling, back office operations, cashiering, atm operations, banking, cashhandling, cash management

Last Date of Application: 26 July 2026