Teller / Customer Service Representative

About the role

OlyFed is an organization dedicated to serving its communities through high-quality service and financial support. The Teller position plays a crucial role in providing efficient and accurate transaction processing while also promoting and selling Association products and services.

Responsibilities

• Accurately perform routine and non-routine transactions.
• Receive checks and cash deposits, verify amounts, examine checks for proper endorsement, and enter deposits to customers' accounts.
• Cash checks and process withdrawals, after verifying signatures and customer balances.
• Cross-sell Association products and services.
• Promote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders.
• Receive and accurately process loan payments.
• Place holds on accounts for uncollected funds.
• Balance cash drawer daily.
• Report discrepancies to the supervisor as necessary.
• Buy and sell currency from the vault.
• Ensure that teller drawer cash limits are not exceeded.
• Prepare and record customer service set-ups for transfers, orders and overdrafts.
• Check night depository and complete the log under dual control.
• May assist with ATM balancing.
• Redeem US Savings Bonds.
• Prepare and place stop payment on On-Us Checking accounts as required.
• Identify counterfeit currency.
• Follow Association policies and procedures.

Requirements

• Excellent customer service, interpersonal and communication skills.
• Work with supervisors and fellow employees in a positive manner conducive to a team effort.
• Exercise customer confidentiality and discretionary judgment.
• Demonstrated ability to accurately handle cash and numerical transactions.
• Read, write, speak, and understand English well.
• Strong organizational skills and ability to prioritize tasks.
• Basic PC and Microsoft skills, with ability to learn new software.
• Work well under pressure and in a fast-paced environment.
• Maintain a working knowledge of applicable Association Policies and Federal Regulations.
• Bilingual English / Spanish beneficial.
• Smart phone necessary for application 2 factor authentication.

Qualifications

• High school diploma, GED, or equivalent skills.
• Cash-handling and customer service experience preferred.
• Must be bondable.

Physical Demands & Work Environment/Conditions

Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator and work a standard shift with repetitive wrist and hand movements. Ability to talk and hear. Ability to stand or sit for extended periods of time. Occasionally lift, move, or carry items up to 15 lbs.