Teller / Customer Service Representative

About the role

OlyFed employees are dedicated to serving their communities and have a strong commitment to giving back. The Teller position at OlyFed involves providing excellent customer service and handling various banking transactions.

Responsibilities

• Accurately perform routine and non-routine transactions.
• Receive checks and cash deposits, verify amounts, and enter deposits into accounts.
• Cash checks and process withdrawals after verifying signatures and customer balances.
• Cross-sell Association products and services.
• Promote and explain products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks, and money orders.
• Receive and accurately process loan payments.
• Place holds on accounts for uncollected funds.
• Balance cash drawer daily and report discrepancies to supervisor.
• Buy and sell currency from the vault.
• Ensure teller drawer cash limits are not exceeded.
• Prepare and record customer service set-ups for transfers, orders, and overdrafts.
• Check night depository and complete the log under dual control.
• May assist with ATM balancing.
• Redeem US Savings Bonds.
• Prepare and place stop payment on On-Us Checking accounts as required.
• Identify counterfeit currency.
• Follow Association policies and procedures.

Requirements

• Excellent customer service, interpersonal, and communication skills.
• Positive working relationships with supervisors and colleagues.
• Customer confidentiality and discretionary judgment.
• Accurate handling of cash and numerical transactions.
• Read, write, speak, and understand English well.
• Strong organizational skills and ability to prioritize tasks.
• Basic PC and Microsoft skills, with ability to learn new software.
• Work well under pressure and in a fast-paced environment.
• Maintain a working knowledge of applicable Association Policies and Federal Regulations.
• Bilingual English/Spanish beneficial.
• Smartphone necessary for application 2-factor authentication.

Qualifications

• High school diploma, GED, or equivalent skills.
• Cash-handling and customer service experience preferred.
• Must be bondable.

Physical Demands & Work Environment/Conditions

Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator, and work a standard shift with repetitive wrist and hand movements. Ability to talk and hear. Ability to stand or sit for extended periods of time. Occasional lifting, moving, or carrying items up to 15 lbs.