Customer Service Operator

About the role

As a Customer Operator, you will deliver exceptional customer service by assisting customers both in person and over the phone throughout the service and repair process. You will support the Service Department by scheduling appointments, handling inbound calls, providing clear information, and following up on repair requests.

Responsibilities

• Maintain accurate records
• Audit invoices
• Ensure compliance with safety guidelines

Skills

• Excellent interpersonal and communication abilities
• Outstanding telephone etiquette and active listening skills
• Ability to execute service processes and maintain high customer satisfaction
• Proficiency with spreadsheets and service systems
• Team-oriented with multitasking capabilities
• Intermediate computer skills

Schedule

Flexible availability for varied shifts, including nights, weekends, and holidays.