Customer Service Liaison (Showroom)

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs.

About the role

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email, or when in the showroom.

Responsibilities

• Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
• Answers incoming phone calls & emails to either the local scheduling office or local showrooms and addresses client needs.
• Directs client issues, concerns, and/or complaints to the management team while working in conjunction with designers and the management team to bring them to resolution, as needed.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist, including opening and closing duties.
• May provide customer communication support as it relates to installations, confirmations, and return visits.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily regarding issues with accuracy of consultations being scheduled.

Requirements

• 1-2 years of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment.
• Associate’s Degree related to business administration/accounting from an accredited college or university preferred.
• Ability to communicate politely, clearly, and professionally with clients.
• Ability to work quickly and accurately with data entry.
• Calendar management/regional scheduling experience preferred.
• Self-starter with a positive attitude, and ability to manage own schedule and work comfortably in a fast-paced environment.
• Tech-savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.).

Benefits

• Paid sick days.
• Employee discount – 50% off full retail price (after 6 months of continuous employment).
• Career growth opportunities with many promotional paths available.

Pay

$19/hr.

Schedule

Part-time, Saturday and Sunday from 10am–4pm.

This position is located at 4763 PGA Blvd, Palm Beach Gardens, FL 33418, USA. This location is company-owned.