Customer Service & Showroom Coordinator

Job Description

Position Overview: As a Customer Liaison at California Closets Michigan, you will be the first point of contact for our clients, playing a key role in ensuring they have an exceptional experience with our brand. This dynamic position involves scheduling consultations, supporting our Design Consultants, and maintaining the showroom in top condition.

Key Responsibilities

• Scheduling & Clerical Support: Manage appointment scheduling for Design Consultants and follow up on leads in an efficient and detailed manner.
• Answer incoming calls and emails promptly and professionally, addressing customer needs.
• Showroom & Office Management: Keep the showroom pristine and organized, ensuring it’s always ready for customers.
• Affiliate with general office duties, including maintaining office equipment, inventory of supplies and sales materials, and ensuring the space remains neat and functional.
• Event coordination as directed by the Liaison Manager.
• Customer Interaction: Greet customers warmly, offer showroom tours, and provide information about our products and design processes.
• Deliver exceptional customer service, helping clients feel welcomed and valued.
• Administrative Support: Provide day-to-day administrative assistance, including managing scheduling calendars and resource coordination.
• Affiliate with marketing tasks and data entry, as directed by the Liaison Manager.

Qualifications

• Required Skills and Qualifications:
• 1-2 years of customer service experience
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office and CRM platforms
• Exceptional organizational skills with a keen attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Professional demeanor and reliability
• Passion for design and eagerness to learn about our products and offerings
• Experience with social media and content management is a plus!

Additional Information

• Job Type: Full-time
• Pay: Starting at $19-$21 per hour (negotiable based on experience).
• Benefits: Health insurance, dental, paid time off, 401(k).
• Schedule: 8-hour shift, some Saturday availability as needed.
• Education: High school diploma or equivalent (required).
• Experience: 1-2+ years of customer service (required).
• Location: In person