Showroom Customer Liaison

Why you’ll love it here!

Benefits include:

• Medical
• Dental
• Vision
• Tuition Reimbursement
• Pet Insurance
• Legal Insurance
• 401(k)
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFS Prep Certification Program

Position Summary

The Showroom Sales Floor Customer Liaison reports to the Sales Manager and is located in Omaha, NE. Full-time, onsite.

Essential Functions & Responsibilities

Customer Engagement and Assistance:

• Leverage extensive retail experience to lead and actively engage professional chefs, restaurant owners, and cooking enthusiasts with their purchases at the counter.
• Proactively communicate and collaborate with vendors and customers to facilitate special orders.
• Take a leadership role in resolving complex customer complaints promptly and effectively.
• Contribute to the continuous improvement of sales and customer service processes.

Transaction Handling & Reporting:

• Handle transactions, ensuring accuracy in prices and quantities.
• Aid in balancing the cash register and generating reports for credit and debit sales.

Clean Workspace & Organization:

• Maintain a clean and organized workspace to enhance the shopping environment.
• Oversee the organization of merchandise displays and promotional materials.
• Actively engage with customers, build relationships, and occasionally visit them to strengthen connections.

Skills & Attributes

• Strong analytical skills with attention to detail.
• Excellent verbal and written communication skills.
• Energetic personality with a customer-focused approach.
• Foodservice industry experience is a plus.

Competencies

• Proven ability to lead a customer-focused team and drive exceptional customer service.
• Demonstrate a customer-centric mindset in all interactions and transactions.
• Strong interpersonal skills to collaborate with vendors, customers, and team members successfully.

Qualifications & Experience

• 1-2 years of experience in retail customer service and business-to-business sales.
• Previous cashier and customer service experience is required.
• Ability to read, write, and speak English sufficiently; knowledge of other languages is a plus.
• Bilingual proficiency in Spanish and English is strongly preferred.
• Ability to successfully pass a background check post-offer acceptance.