Customer Service & Inside Sales Coordinator

Responsibilities

• Answer incoming phone calls and respond to customer inquiries in a professional and timely manner
• Provide technical guidance on torque tools, equipment, and applications
• Deliver internal technical support to the outside sales team, assisting with product selection, applications, and specifications
• Identify customer needs and recommend appropriate products or solutions
• Generate and manage customer quotations
• Check inventory levels and communicate accurate lead times to customers and sales team members
• Enter and process customer orders accurately and efficiently
• Create and maintain customer records, including adding new customers into the system
• Request, collect, and maintain tax exemption certificates and related documentation
• Routinely route inquires to the correct internal departments (service, calibration, engineering, etc.) when needed
• Qualify sales opportunities and direct them to the appropriate outside sales representative
• Support the outside sales team with lead generation and follow-up activities
• Manage demo tool inventory including tracking, coordinating transfers, and ensuring availability for sales use
• Maintain accurate records of customer interactions, orders, and opportunities in CRM/ERP systems
• Absorb and resolve customer issues, track orders, and perform basic troubleshooting

Qualifications

• Technical aptitude or experience with industrial tools
• Strong communication and customer service skills
• Ability to clearly explain technical concepts to both customers and internal sales teams
• Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
• Experience in inside sales, customer support, or technical service preferred
• Proficiency with CRM/ERP systems and Microsoft Office
• Prior experience in industrial/mechanical equipment, manufacturing, industrial distribution, or tool environments
• Familiarity with calibration, torque specifications, or fastening applications