Customer Service / Inside Sales

About the role

Applied Industrial Technologies offers a friendly, fun work environment with a focus on integrity, inclusion, and career advancement. This role is for a full-time creative, resourceful customer service representative (CSR) based in Denver.

Responsibilities

• Provide professional and timely support to the sales team and customers.
• Partner with Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
• Handle customer inquiries, quotes, order processing, expediting, and returns.
• Sourcing parts as needed.
• Aid in generating sales.
• Assist in the stockroom and deliver orders to customers as needed.

Qualifications

• 1+ year customer service or inside sales experience, preferably in an industrial distribution or parts counter environment.
• Industrial distribution or parts counter experience preferred.
• Attention to detail, accuracy, ability to multitask, and a good sense of humor.
• Strong written and verbal communication skills, including English grammar.
• High school diploma or equivalent.
• Mechanical aptitude.
• Basic computer knowledge, including Excel. SAP/ERP experience is a plus.
• Valid driver's license and clean driving record (MVR).

Benefits

• Competitive hourly pay ranging from $22.00 to $25.00/hr, depending on experience.
• Potential monthly, quarterly, and annual bonus opportunities, averaging $200 to $300 per month.
• Benefits package including 401K with company match, insurance, time off, tuition reimbursement, employee assistance, and more.

Pay

The typical estimated hourly rate range for this position and location is $22.00 – 25.00/hr depending on experience.

Schedule

This position is onsite as part of the Denver team, Monday - Friday, 7:30 - 4:30.