Customer Service - Greeter - MIA Airport

About the role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. The National/Alamo brand has an exciting opportunity for a Greeter who will provide superior, friendly, efficient service during all aspects of the rental car process. This position is located at Miami International Airport (zip code 33142).

Responsibilities

• Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D.
• Minimum of 1 year experience handling customer service functions
• Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Pay

• $18.00/hour

Schedule

• Full-time position scheduled for 40 hours per week
• Open work availability 7-days a week including weekends and holidays, apart from religious observation
• Schedule option 1: Sunday & Monday off, Tuesday - Saturday: 2:00pm - 10:30pm
• Schedule option 2: Wednesday & Thursday off, Friday - Tuesday: 2:00pm - 10:30pm

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development