Customer Service Facility Attendant

About the role

Join the vibrant team at SpinXpress, where the mission is to redefine the laundry experience with a focus on fun, safety, and exceptional customer service. As a Customer Service Facility Attendant you will be at the heart of operations, maintaining facilities to the highest standards of cleanliness and efficiency while delivering a welcoming experience for every customer.

Responsibilities

• Create a fun and welcoming environment by maintaining a clean, neat, and organized facility.
• Help change the way people think about laundry.
• Build strong customer relationships within the community by providing an excellent customer service experience.
• Greet, assist, and thank customers.
• Respond with urgency to customer inquiries, product and service questions, and any issues.
• Maintain a great visual presentation of merchandise.
• Educate customers about services, products, and promotions, adding value to their experience.
• Follow company policies and procedures.
• Comply with the uniform dress code.
• Prioritize both customer and associate safety.
• Report equipment, machine, and building maintenance opportunities in a timely manner.
• Participate in community outreach, including nonprofit organizations and school football teams.
• Contribute ideas and take creative charge to help drive facility growth.

Qualifications

• Experience providing excellent customer service, ensuring every interaction leaves a positive impression.
• Ability to maintain a clean, organized, and welcoming environment for customers and team members.
• Proven track record of building strong community relationships and enhancing customer loyalty.
• Ability to respond promptly and effectively to customer inquiries and issues, demonstrating urgency and care.
• Experience maintaining visual presentation standards and attractive merchandise displays.
• Ability to educate customers about services, products, and promotions.
• Familiarity with company policies and procedures to ensure compliance and consistency.
• Reliability in being on time for scheduled shifts.

Pay

$10 – $12 hourly

Benefits

• Flexible part‑time shifts.
• Competitive pay.
• Paid training.
• Opportunities for commissions and bonuses.
• Career advancement pathways.
• Mentorship and engaging team activities.
• Involvement with nonprofit organizations and school football teams.
• Creative input and idea‑driven environment.

Schedule

Flexible part‑time shifts.