Customer Service Engineer - Union 4 - XP - Brooklyn, NY

About the role

Serves as a Customer Service Engineer Union level 4, responsible for servicing Siemens' imaging equipment at customer sites. Manages financial performance, establishes business relationships, and performs administrative duties.

Responsibilities

• Service and maintain Siemens' imaging equipment at customer sites.
• Train operators to ensure optimal system performance.
• Manage financial performance within assigned territory.
• Manage company assets including a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers.
• Perform necessary administrative duties accurately.

Requirements

• Minimum high school diploma or technical degree.
• One to two years of field service experience preferred.
• Proficient in using tools and service test equipment.
• Strong customer service and communication skills.
• Ability to travel and provide service in assigned geography.
• Valid driver's license, ability to drive independently day and night, and good driving record.

Qualifications

• Physical requirements: Lifting 50lbs, walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Skills

• Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment.
• Experience in testing, repairing, and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficiency in the use of tools and service test equipment.
• Ability to work both individually and in an established team setting.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $0 - $0. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Shift Requirements after onboarding/training for this role: Mon-Fri, 4:00 PM – 12:30 AM

Company Information

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.