Customer Service Engineer

Responsibilities

• Partners and collaborates with customer to define total requirements
• Works directly with the customer’s engineering personnel to analyze their power systems needs and assists them in finding the most efficient product solution
• Compiles technical data required for our customers to make informed decisions on whether to purchase our engines or not
• Participates in technical sales calls and presentations
• Acts as key negotiator on all commercial aspects of assigned accounts
• Develops or packages 3D drawing packages of the engine and related components recommended for each customer
• Leads field support to OEM customers to assist with the integration of our engine
• Completes field audits and testing of installed engine installations in OEM equipment
• Manages customer engine inventory, forecasts and engine orders
• Documents the engine and component specifications required by individual customers
• Maintains Accounts Payable and Receivable to ensure they are current

Qualifications

• Bachelor’s Degree required
• 4+ years of Engineering experience required
• Strong electrical engineering knowledge and mechanical aptitude required
• Electrical Power, Electrician, Generator or Reciprocating Engine experience strongly preferred
• Acceptable driving record and valid driver’s license required
• Strong customer service and communication skills
• Strong PC knowledge with MS Office experience

Personal Characteristics

• Customer Focus
• Problem Solving
• Attention to Detail
• Sociability
• Achievement Orientation

Travel

• Up to 25%

Pay Range

The pay range for this position is $82,300.00 to $102,900.00. Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 19
• paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount

About the Role

Ziegler Inc. is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Founded in 1914, Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training.

Benefits

• At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.