Customer Service Engineer

Responsibilities

• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non‑contract customers billed at an hourly rate
• Drive toward zero service recalls
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards
• Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
• Drive the leads of new service agreements, service agreement upgrades and instrument add‑ons to existing contracts
• Educate and promote the purchase of training, support, software, laboratory services products, consumables and field‑installed computer hardware/software upgrades
• Maintain updated documentation around dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
• Accountable for assigned company assets to include: company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Manage appropriate levels of inventory to ensure adequate supply and records are maintained
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
• Seek higher level certification through participation in company‑sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.

Basic Qualifications

• Bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, or Engineering
• 2+ years of experience in maintaining and repairing analytical lab equipment
• Experience using Microsoft 365
• Exposure to analytical equipment and/or lab environment
• Knowledge of laboratory safety practices
• Experience in a CMMS (Customer Maintenance Management Software) (e.g., ServiceMax)
• Valid driver’s license and ability to safely operate a motor vehicle while performing job duties

Preferred Requirements

• Master’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, or Engineering
• Ability to travel by air, vehicle and/or other means of transportation as business requires; travel will vary depending on territory requirements and/or customer base
• Certification of company training on equipment
• Strong interpersonal skills; team player with customer‑satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• Effective communication with peers, managers, customers and other technical support professionals

Physical Requirements

Regularly be required to walk, stand, sit and talk or hear; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 25 pounds and occasionally lift or move weights up to 100 pounds. Specific vision abilities required include close vision, color vision, and the ability to adjust focus.

Working Environment

Must be able to work in a laboratory and controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses). Job pace may be fast with high completion demands. May need to remain stationary >25 % of the time, move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, requiring regular bending, squatting, stretching and reaching. Occasionally lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Must handle hazardous waste according to regulations, including identification, handling, generating, storing and labeling. Potential exposure to lab hazards such as extreme temperature, biological materials, and hazardous chemicals. May be required to complete medical clearance, respiratory protection training, and fit testing to wear a respirator. Occasionally operates a computer and office equipment.

Pay

The annual compensation range for this full‑time position is $75,000 to $100,000. Final base pay will be determined by internal equity, work location, and individual qualifications such as job‑related skills, experience, and relevant education or training.