Customer Service Engineer
About the role
This position is located in the Fort Myers/Naples area, focused on XP (X-ray) and AP (Angiography). Centella has over 50 years of reliable and trusted service in the advanced healthcare technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life‑saving – and life‑changing – heroes that South Florida needs. Are you interested in working on life‑saving technology? Do you have an electrical engineering background? As a Customer Service Engineer (CSE) at Centella you interact with physicians, nurses, and technicians. The CSE is responsible for maintaining, installing, updating, and servicing GE and Philips equipment. This allows our customers to focus on what is most important, the patient! The Customer Service Engineer is responsible for maintaining, installing, updating, and servicing Multivendor Equipment in South Florida. This individual must preferably reside in Miami‑Dade, Broward, or Palm Beach County, and will work throughout Centella’s South Florida territory.
Responsibilities
- Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues.
- Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other CSE's knowledgeable in the specific modalities.
- Perform planned maintenance and equipment modifications on a timely basis with minimal supervision.
- Complete required documentation on a timely and legible basis as requested.
- Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies.
- Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting