Customer Service Engineer

About the role

Centella has over 50 years of reliable and trusted service in the advanced healthcare technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.

Job Summary

The Customer Service Engineer is responsible for maintaining, installing, updating, and servicing Multivendor Equipment in South Florida. This individual must preferably reside in Miami-Dade, Broward, or Palm Beach County, and will work throughout Centella’s South Florida territory.

Main Duties and Responsibilities

• Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues.
• Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other CSE's knowledgeable in the specific modalities.
• Perform planned maintenance and equipment modifications on a timely basis with minimal supervision.
• Complete required documentation on a timely and legible basis as requested.
• Install equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies.
• Takes after-hour calls on a rotating basis according to the annual on-call schedule.
• Work overtime as necessary during on-call weeks and at other times as required.
• Actively participate in Centella training courses.
• Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment.
• Be a safe and courteous driver always.
• Follow regulatory, safety, and work procedures always.
• Accurately enter all service orders into the software system.

Qualifications

• Electrical Engineering degree or equivalent Field Service Engineer experience servicing, but not limited to medical imaging systems (MRI, X-ray, Ultrasound, etc.).
• Multivendor experience preferred in Siemens, GE, and Philips.
• Minimum of one year experience that is sufficient to demonstrate knowledge of troubleshooting with hardware components and software.
• Skilled in medical or other system repair and installation, customer service experience and good oral communication is preferred.
• Basic math functions and reasoning ability are required.

Skills and Abilities

• Customer service focus (internal & external)
• Problem-solving skills
• Attention to detail
• Active listening
• Written comprehension
• Deductive reasoning
• Ability to document and record information
• Processing information
• Computer skills
• Safe driving
• Inspecting equipment, structures, and material
• Mathematics
• Physical Flexibility and static strength
• Memorization
• Instructing and teaching others
• Monitoring processes, materials, and surroundings

What's in it for you?

• Hybrid work schedule
• Career Growth Opportunities
• Training and development
• 401K with company match
• Medical, Dental, Vision, Life, STD, LTD, and other Voluntary Benefits
• Paid Time Off