Customer Service Engineer-Sheet Metal

Key Responsibilities

• Acquire new customers and integrate requirements into Forma-Fab systems and processes.
• Provide technical support through phone, email, remote access, and onsite visits.
• Use Global Shop ERP to manage customer history and process control.
• Assist with design control and process improvements leveraging Forma-Fab capabilities.
• Train customers and end-users on Forma-Fab standards and product testing.
• Collaborate with Engineering, Product, and Sales teams to resolve recurring issues.
• Recommend upgrades, modifications, or preventive maintenance to optimize performance.
• Stay current with product knowledge, tools, and industry best practices.
• Lead the customer service team and ensure compliance with safety, company, and regulatory standards.

Qualifications

• 2-5 years of sheet metal design and process experience.
• Associate’s or bachelor’s in engineering, Electronics, Mechanical, or related field (or equivalent experience).
• 2-5 years in manufacturing techniques and Lean Manufacturing; strong knowledge of BOM processes.
• Excellent troubleshooting, diagnostic, and communication skills; strong customer service.
• Willingness to travel to customer sites.
• Ability to work independently and in a team.