Customer Service Engineer

About the role

This is a role well suited to an ambitious professional looking for the next step in their career. This is a fully remote position.

Responsibilities

• Your initial assignment is to become a subject-matter expert in the PACE platform which Customer Service Engineers use to document work track parts consumption and record time and related activities.
• As a subjectmatter expert you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
• After the full launch of the PACE software you will play a key role in the hypercare phase for 30 to 90 days depending on the speed and success of the transition.
• Upon successful completion of the Hypercare phase you may be considered for transition into a Customer Service Engineer role preferably within your local region and you are encouraged to apply for other opportunities across the organization.
• You will be servicing Imaging Equipment in the assigned metro area Level could be adjusted based on prior experience.
• You are in a field-based customer-facing role that primarily installs services maintains and modifies Siemens imaging equipment at customer sites.
• You are the Face of Siemens to the customer.
• You support a variety of diagnostic imaging equipment.
• You are flexible and willing to work different shifts as business needs dictate including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
• You report to the Regional Service Manager at Siemens Medical Solutions as a CSE.
• Role involves training peers across approx. 100 training sessions each 2 days long.
• Individual trainer is expected to deliver 15-20 sessions.

Requirements

• Associate degree or college or military experience in a related technical field.
• Strong technical/electrical background required.
• Biomedical med tech or similar hands on technical experience is a plus.
• Open to: Entry level candidates with technical training; Candidates transitioning from the military.
• Minimum level: Foundation-level technical education or equivalent hands on training.
• Experience Level: Entry Level.

Qualifications

• troubleshooting
• PACE
• training development

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $35.00 - $35.00/hr.

Schedule

You are flexible and willing to work different