Customer Service Engineer
Textron · Philadelphia, PA · 3 wk ago
Customer ServiceFull-time
Job Responsibilities
- Consults on customer technical issues to maintain, repair, and upgrade aircraft.
- Provides hands-on maintenance for Bell aircraft during company-sponsored demonstrations and shows.
- Conducts expert troubleshooting to minimize aircraft downtime and thrill our customers.
- Conducts sign-off of Bell-owned aircraft maintenance activities.
- Develops and conducts formal presentations on maintenance-related topics to customers, which could include conferences, seminars, etc. (e.g., rotor track and balance, human factors).
- Sells support by consulting the customer on appropriate spare parts and volumes to purchase.
- Establishes relationships between aircraft salespersons and customers, resulting in aircraft sales, aftermarket support, and services.
- Assists salespersons in conducting sales demonstrations in the field.
- Provides sales support.
Qualifications
- Education: Tertiary Level on Aviation Engineering related.
- Experience: At least 10 years of hands-on helicopter maintenance experience and 5 years’ experience working on/with Bell helicopters from a maintenance/repair perspective. Experience with EFIS, FADEC and integrated avionics system.
- Skills/Certifications: Hold a regulatory body certificate, eg FAA Airframe and Powerplant license or LAME license. Read, write, and speak English fluently. Physically fit to work in demanding environments. Strong Customer Service mindset.