Customer Service Engineer

About the role

CentellaWorld Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced healthcare technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.

Job Summary

The Healthcare Technology Solutions (HTS) Customer Service Engineer (CSE) at Centella is responsible for maintaining, installing, updating, and servicing GE and Philips equipment. This allows our customers to focus on what is most important, the patient!

Main Duties and Responsibilities

• Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues.
• Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other HTS CSE's knowledgeable in the specific modalities.
• Perform planned maintenance and equipment modifications on a timely basis with minimal supervision.
• Complete required documentation on a timely and legible basis as requested.
• Install equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies.
• Takes after-hour calls on a rotating basis according to the annual on-call schedule.
• Work overtime as necessary during on-call weeks and at other times as required.
• Actively participate in Centella training courses.
• Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment.
• Be a safe and courteous driver always.
• Follow regulatory, safety, and work procedures always.
• Ensure accurate entry of all service orders into the software system.

Qualifications

• Electrical Engineering degree, Biomedical Engineering degree, or equivalent Field Service Engineer experience servicing, but not limited to medical imaging systems (MRI, AX/X-ray, Ultrasound, etc.).
• Minimum of 4 years' experience working on Philips Cardiac/Angio.
• OEM trained is highly preferred.
• Must have multivendor experience (Preferred in Siemens, GE, and Philips).
• Must be able to demonstrate knowledge of troubleshooting with hardware components and software.
• Skilled in medical or other system repair and installation.
• Must have excellent customer service skills and good oral communication.
• Basic math functions and reasoning ability are required.

Skills and Abilities

• Customer service focus (internal & external)
• Problem-solving skills
• Attention to detail
• Active listening
• Written comprehension
• Deductive reasoning
• Ability to document and record information
• Processing information
• Computer skills
• Safe driving
• Inspecting equipment, structures, and material
• Mathematics
• Physical Flexibility and static strength
• Memorization
• Instructing and teaching others
• Monitoring processes, materials, and surroundings