Customer Service Engineer 2 - Diagnostics - PENSACOLA, FL / MOBILE, AL / GULFPORT, MS

About the role

This is a remote position servicing the Pensacola, FL / Mobile, AL, and Gulfport, MS area. The role is a first shift position, Monday through Friday, 8 AM – 5 PM.

Responsibilities

• Service DX Equipment in the Pensacola, FL / Mobile, AL, and Gulfport, MS area.
• Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs and provide adequate training to operators to ensure optimal system performance and superior customer satisfaction.
• Manage financial performance within the territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Manage company assets, including a company car, cell phone, computer, tools, and inventory parts.
• Establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.

Requirements

• Knowledge and experience performing service, preventative maintenance, and modifications on Diagnostics Equipment at customer sites with minimal supervision.
• Ability and experience to establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.
• Experience in testing, repairing, and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficiency in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

Qualifications

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Proficiency in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• 7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver’s license, ability to drive independently day and night, and good driving record required.
• Physical requirements: lifting 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The base pay range for this position is $67,550 – $92,884. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.