Customer Service Engineer II

About the role

As part of the Global Technical Support Team, you’ll provide advanced technical support for Cadence’s Adams software product line, ensuring customer success and satisfaction. You’ll also contribute to other activities such as delivering training, knowledge creation, and SimAcademy webinars.

Responsibilities

• Provide technical support for Adams products, from basic inquiries to complex application issues.
• Deliver product training and live demos for customers.
• Create knowledge content (how-to articles, videos, presentations).
• Engage with the user community and forums.
• Collaborate with sales, services, and R&D teams to share feedback and improve products.
• Maintain and meet or exceed KPIs for responsiveness and quality in customer support.

Requirements

• Master’s degree in Mechanical Engineering or related field.
• Recent graduates are welcome! (Industry experience is a plus but not required.)
• Strong communication skills and ability to simplify complex concepts.
• Self-organized, deadline-driven, and a team player.
• Good understanding of mechanical systems and basic automotive concepts.
• A passion for customer support.
• Eligible to work in the U.S.

Preferred Skills

• Experience with Adams simulation software or other MBD tool.
• Familiarity with FEA tools (MSC Nastran, ANSYS).
• Proficiency with CAD systems (CATIA, Creo, SolidWorks).
• Experience with MATLAB, Python and/or C++.