Customer Service Engineer 2, Diagnostics - Phoenix, AZ

About the role

Sustainably, we are pioneering breakthroughs in healthcare for everyone everywhere. Our inspiring and caring environment fosters a global community celebrating diversity and individuality. We encourage professional and personal growth, valuing unique contributions.

Responsibilities

• Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs, and train operators to ensure optimal system performance and customer satisfaction.
• Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Ensure tool and test equipment expiration dates are managed, and document tool and test usage on eFSR.
• Manage company assets, including a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately.
• Mentor other Customer Service Engineers on all competencies and responsibilities.

Requirements

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Proficient in using tools and service test equipment, capable of working individually and in teams.
• Proficiency in network applications and tools (e.g., eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• Ability to locate, read, and understand documents for installation, set-up, repair, troubleshooting, schematics, block diagrams, and functional descriptions.
• 2-3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver's license, ability to drive independently day and night, and good driving record required.

Physical Requirements

• Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• Must demonstrate excellent judgment in customer relations and resource management; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic, and pneumatic systems.

Pay

The Base Pay Range For This Position Is $58,240 - $80,080. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

M-F 8 am – 5 pm

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Qualifications

To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Skills

• Familiarity with medical DX Equipment servicing, preventative maintenance, and modifications.
• Experience in establishing and maintaining business relationships with customers and peers.
• Strong customer service and communication skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Company Information

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

Equal Employment Opportunity

We are committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.