Customer Service Engineer - PHOENIX/TUCSON

About the role

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Required residence within 45 miles of Phoenix, AZ or Tucson.

Responsibilities

• Performing service, preventative maintenance, and modifications on ultrasound medical equipment at customer sites to ensure customer equipment operates at a high standard.
• Ownership of customer relationships with the goal of upholding a high level of satisfaction while troubleshooting and resolving both hardware and software issues with ultrasound equipment, either remotely or at a customer site.
• Serving as the company’s primary customer facing technical representative for ultrasound while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.
• Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.
• Performing necessary administrative duties accurately, ensuring all work and equipment adhere to all state and federal regulatory requirements.

Requirements

• Technical degree / certificate or minimum 3-5 years of experience with relevant work experience.
• Professional experience with mechanical and/or electrical installations, testing, repairing, and maintaining medical equipment preferred or a background in an area requiring technical knowledge, such as HVAC, aircraft maintenance, manufacturing systems, power distribution, industrial printing, weapon systems, electronics, complex IT environments, etc.
• Valid driver's license and good driving record with ability to travel and provide service in assigned geography.

Qualifications

• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Must be able to be compliant with hospital credentialing requirements.
• Self-motivated, utilize available resources for self-improvement and development.

Skills

• Technical degree / certificate or minimum 3-5 years of experience with relevant work experience.
• Professional experience with mechanical and/or electrical installations, testing, repairing, and maintaining medical equipment preferred or a background in an area requiring technical knowledge, such as HVAC, aircraft maintenance, manufacturing systems, power distribution, industrial printing, weapon systems, electronics, complex IT environments, etc.
• Valid driver's license and good driving record with ability to travel and provide service in assigned geography.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Must be able to be compliant with hospital credentialing requirements.
• Self-motivated, utilize available resources for self-improvement and development.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $67,550 - $92,884 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

This Position May Suit You Best If You Are Familiar With What Is Below, And Would Like To Do Develop Your Career With Healthineers

Additional Desired Skills

• Self-motivated, utilize available resources for self-improvement and development.
• Utilize available resources for self-improvement and development.

Physical Requirements

• Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Knowledge of computers and networking

Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.

Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment

Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions

Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.

Must be able to be compliant with hospital credentialing requirements

Must be able to be compliant with hospital credentialing requirements.

Ability to work professionally with all levels of hospital organization staff

Ability to work professionally with all levels of hospital organization staff.

Excellent organization, time management, written and verbal communication skills

Excellent organization, time management, written and verbal communication skills.

Ability to travel >75% of the time

Ability to travel >75% of the time.

Additional Desired Skills Include

• Self-motivated, utilize available resources for self-improvement and development.
• Utilize available resources for self-improvement and development.

Physical Requirements

• Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Knowledge of computers and networking

Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.

Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment

Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions

Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.

Must be able to be compliant with hospital credentialing requirements

Must be able to be compliant with hospital credentialing requirements.

Ability to work professionally with all levels of hospital organization staff

Ability to work professionally with all levels of hospital organization staff.

Excellent organization, time management, written and verbal communication skills

Excellent organization, time management, written and verbal communication skills.

Ability to travel >75% of the time

Ability to travel >75% of the time.

Additional Desired Skills Include

• Self-motivated, utilize available resources for self-improvement and development.
• Utilize available resources for self-improvement and development.