Customer Service & Dispatch Coordinator
Service 360 Group · Reading, PA · 1 wk ago
Management$22–$27/hrFull-time
What You'll Be Doing
- Answer incoming customer calls with professionalism and urgency
- Schedule and dispatch technicians efficiently throughout the day
- Cookordinate service appointments for electrical, plumbing, and HVAC calls
- Maintain accurate job information and scheduling updates in Service Titan
- Aid customers with memberships, maintenance scheduling, invoices, and payments
- Follow up on estimates, customer satisfaction, and open jobs
- Support office operations including permits, proposals, and administrative tasks
- Work closely with a supportive team that values accountability and communication
We're Looking For Someone Who
- Has strong customer service and communication skills
- Can multitask, stay organized, and thrive in a fast-paced environment
- Has experience with administrative support and office coordination
- Has dispatching experience in plumbing, HVAC, electrical, or other home service industries
- Is comfortable learning new systems and technology
- Brings a positive attitude, reliability, and a team-first mindset
Compensation & Benefits
- $22-$27/hour based on experience
- Quarterly performance-based bonuses
- Health, Dental, Vision, Life, STD/LTD & Retirement Benefits
- Paid Holidays & Vacation
- Career Growth & Training Opportunities
- Stable, Established Company with Long-Term Opportunity
- Team-Oriented Work Environment