Customer Service & Dispatch Coordinator

About the role

At Mr. Handyman of Louisville Northeast, we're a locally owned, nationally backed home improvement company dedicated to quality craftsmanship and exceptional customer service. We're seeking a dependable, detail-oriented, and upbeat Customer Service & Dispatch Coordinator to join our office team.

Responsibilities

• Answer and route incoming residential and commercial customer calls in a professional, friendly manner
• Respond promptly to all residential leads via phone, text, and email
• Provide basic information and set customer expectations for handyman repair services
• Review customer-submitted photos and descriptions to provide cost range guesstimates for residential repairs
• Handle customer concerns and complaints calmly and professionally, escalating when appropriate
• Take accurate phone messages and route them to the appropriate team member
• Schedule service appointments and efficiently manage technician calendars
• Dispatch technicians based on skill set, job type, location, and availability
• Maintain constant communication with technicians throughout the day
• Adjust for cancellations, reschedules, and job overruns
• Review jobs and invoices from the day before and upcoming next day to ensure accuracy and readiness
• Document all customer interactions, work orders, estimates, and job notes accurately in the system
• Apply check payments to the correct jobs and assist with invoicing and receipts
• Assist with daily office operations, reporting, and internal communication
• Respond to commercial emails requesting job updates, scheduling, or bookings with a Not-to-Exceed (NTE) amount

Requirements

• Minimum 2 years of dispatching experience (service, trades, or field-based industry required)
• Minimum 2 years of experience in a handyman, construction, property maintenance, or related trade environment
• Strong customer service background with confidence on the phone
• Excellent organizational skills and attention to detail
• Able to multitask, prioritize, and think logically in a fast-paced office
• Strong written and verbal communication skills
• Computer proficiency including Microsoft Outlook, scheduling software, and CRM systems
• Professional, positive, and calm demeanor—especially during customer complaints
• Reliable, punctual, self-motivated, and accountable
• Team player who thrives in a small-office environment

Qualifications

• High school diploma or equivalent

Skills

• Microsoft Outlook
• Google Docs
• Communication skills

Benefits

After 90 days, benefits include Paid Time Off and 50% reimbursement of individual health/dental insurance.

Pay

$16.00 – $19.00 per hour

Location

In-person role – Middletown, KY 40243

Job Type

Full-time

Shift Availability

Day Shift

Ability to Commute

Middletown, KY 40243

How to Apply

If you're ready to join a professional, trusted home improvement team that values communication, organization, and doing things the right way—apply today!