Customer Service Coordinator/Dispatcher

About the role

Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Wilmington, DE location. Our associates are our most important resource. They provide the sole source for our ability to meet our customers' needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers. Enjoy a fun, family‑oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians by reviewing and optimizing routes
• Answer incoming phone calls from existing customers
• Provide exceptional customer service
• Ensure all ticket information is entered correctly in the computer
• Create dispatch numbers for all parts ordered
• Follow up on part orders
• Schedule appointments for part installation

Requirements

• Minimum of one year customer service experience
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer‑oriented attitude
• Able to plan and schedule work rather than just react
• Able to “think on your feet” to provide customers with needed information for their specific installation or repair
• Ability to work as part of a team
• Strong computer skills with good knowledge of Microsoft Office and ability to learn customer service management and scheduling/dispatch software

Benefits

• Very competitive salary
• Impressive monthly bonus plan
• Incentive plans
• Many other family‑oriented benefits
• Medical, dental, vision, and prescription drug coverage
• Company‑supplied life insurance
• Paid vacation
• Paid holidays
• 401(k) plan with employer match