Dispatcher/Customer Service Coordinator
About the role
Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Audubon, PA location. Our associates are our most important resource, and we have set high standards for job qualification and job performance. We will provide training in a positive environment in which skills can grow and expand.
Responsibilities
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls, providing exceptional customer service, and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.
Requirements
- A minimum of two years office/customer service experience (dispatch experience is preferred)
- A professional appearance
- Excellent interpersonal skills with the ability to interact with all types of customers
- Strong customer service attitude
- Able to plan and schedule work rather than just react
- Able to "think on your feet" to provide customers with needed information for their specific installation or repair
- Ability to work as part of a team
- Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software
Benefits
- Competitive salary
- Impressive monthly bonus plan
- Incentive plans
- Medical, dental, vision, prescription drug coverage
- Company supplied life insurance
- Paid vacation
- Paid holidays
- 401(k) plan with employer match