Customer Service Desk (CSD) Helpdesk Technician
Responsibilities
- Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly
- Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilities
- Remediate hardware and software issues that can be resolved on-site without specialized resources
- Cookordinate with system/capability owners to resolve complex software or network issues
- Track, properly assign, and coordinate tickets submitted by customers
- Report problem resolution status to affected customers and maintain historical records
- Cookordinate with external maintenance agencies to isolate faults, restore service, and make repairs
- Configure and troubleshoot military devices including desktops, mobile devices, and printers
- Cookordinate with host-bases and service providers for communication/IT requests
- Complete ingress/egress paperwork for equipment and software from facilities
- Maintain maintenance management continuity documentation
- Oversee daily scheduled and unscheduled maintenance
- Assign job control numbers and meet restoral priorities according to USSPACECOM standards
Qualifications
- Active DoD TS/SCI clearance
- DCWF Work Role 411 (e.g., CompTIA Security+)
- Experience with military IT systems and hardware
- Proficiency in troubleshooting diverse technical issues
- Strong communication and customer service skills
- Ability to coordinate with various stakeholders to resolve complex problems
- Experience with ticket management systems
- Must be able to maintain necessary security clearances
- Willingness to travel as required for meetings and training sessions
Required Qualifications
- Active DoD TS/SCI clearance
- DCWF Work Role 411 (e.g., CompTIA Security+)
- Experience with military IT systems and hardware
- Proficiency in troubleshooting diverse technical issues
- Strong communication and customer service skills
- Ability to coordinate with various stakeholders to resolve complex problems
- Experience with ticket management systems
- Must be able to maintain necessary security clearances
- Willingness to travel as required for meetings and training sessions
Overview
We are seeking a CSD Helpdesk Technician to join our team. The Customer Service Desk (CSD) Helpdesk Technician serves as the primary IT focal point for HQ USSPACECOM personnel, providing comprehensive technical support across multiple facilities. This position functions as the first line of response for IT and communications-related issues for all USSPACECOM mission computer hardware, software, and LANs.
Work Environment and Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Authorization/Security Clearance
- US Citizenship
- Active DoD TS/SCI clearance
Wage Information
Target salary range: $60,000.00 - $85,000.00.
Additional Job Information
- Location: Colorado Springs, CO
- Type of environment: Office
- Noise level: Low
- Work schedule: Day Shift; Core hours 6:00am - 6:00pm
- Amount of Travel: Contractor maybe required to travel within CONUS
- PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
Drug-Free Workplace
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.