Customer Service Coordinator (Office, Admin, Administrative) - HomeCare

Basic Purpose/Expectations Of The Role

The Intake Customer Service Coordinator's role core purpose is to provide timely and effective response and initiation of homecare referrals, ensuring accuracy and completion of the pre-admission protocols. They identify, triage and facilitate calls and inquiries, routing them appropriately to other HHC entities and service lines as instructed. They collaborate with transitional care and clinical colleagues to support the identification and alignment of appropriate level of care, services, and programs.

• Engagement in Customer Service, call studies and department analytics as requested
• To become educated on levels of care and service across the healthcare system, care navigating as required in facilitating timely coordination of certified or hospice care and services for patients moving from one level of care to another to ensure safe and effective patient transition across the post-acute care continuum.
• Serves as a bridge between the healthcare team and the patient and/or caregivers.
• Effective communication skills, Self-directed, with a spirit of team support and success, curiosity and ownership, flexibility and a consistent demonstration of H3W Leadership behavior and modeling.
• Efficiency and accuracy in completing work as assigned.
• Adherence to regulatory and agency policies and procedures.

Qualifications

• Education: High School Diploma required. Associate’s Degree preferred.
• Experience: 1 year recent homecare experience required. Care/Call Center experience preferred.
• Knowledge, Skills And Ability Requirements: Positive outlook, Effective communicator, Computer literacy including Microsoft Office and Excel, Efficient multi tasker, Experience and interest in problem resolution and process improvement, Creative thinker that excels in team environment.