Administrative Coordinator (Office, High-Volume Calls, Patient Triage, Referral) - HomeCare

About the role

The Home Health & Hospice Administrative Coordinator is responsible for front-office operations, communication flow, and administrative support within the home health agency. This role ensures efficient call management, appropriate triage of patient and referral needs, and timely coordination of office and clinical supply ordering processes.

Responsibilities

• Professionally manage high-volume calls by promptly answering, assessing caller needs, routing inquiries accurately, and ensuring clear message documentation and timely follow-up.
• Provide comprehensive administrative support to operations and clinical leadership by maintaining organized office systems, facilitating effective communication, supporting coordination across intake, scheduling, and clinical teams, and ensuring efficient and operational continuity across departments.
• Manage office and clinical supply inventory by proactively ordering, tracking usage trends, and coordinating timely availability of resources to support operational and field staff needs.
• Effectively utilize Homecare Homebase (HCHB) and Epic EMR systems to navigate patient records, support documentation workflows, and assist staff with basic EMR-related administrative needs.
• Coincide invoice processing and vendor communications by ensuring accurate documentation, timely submission and tracking of clinical supply invoices, and proactive resolution of order, delivery, and billing discrepancies.

Qualifications

• Education: HS Diploma Required. Associate degree in Healthcare Administration Management or related field preferred.
• Experience: Demonstrated prior experience in a similar role required. 1-3 years of experience preferably in Home Care preferred.
• Knowledge: Demonstrated understanding of home health and hospice operations, including intake, scheduling, and clinical workflows; familiarity with healthcare compliance standards, including HIPAA and patient confidentiality requirements; and knowledge of electronic medical record (EMR) systems such as Homecare Homebase (HCHB) and Epic.
• Skills: Strong customer service skills, with the ability to deliver a professional, responsive, and empathetic experience; excellent attention to detail and accuracy in documentation, data entry, and administrative processes; ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.