Home Care Office Coordinator

Position Summary

This position will coordinate administrative, business, and other operational activities in the office by performing the following duties: maintaining solid and consistent communication with branch leadership and ensuring accurate file maintenance.

Position Requirements & Competencies

• Must have high school diploma or equivalent.
• Must have reliable Transportation and Insurance.

Tasks Daily / Weekly

• Manage the Branch Phones: Available to take, make, and follow up with calls to/from the branch. Document call information in the appropriate case notes in a timely manner.
• Manage Emails / Teams Communications: Open emails and Teams throughout office hours to address incoming communications.
• Provide Client Care: Cover critical clients when aides are unavailable.
• Complete Missed Visits in Real Time: Cancel shifts, document calls, and complete Missed Visit Reports in real time.
• Complete Client Complaint Log: Document complaints in Case Notes and Client Complaint Log.
• Recruiting: Manage candidate flow in ClearCompany, follow 3-2-1 Recruiting Process, and document candidate status.
• Interviewing: Interview candidates to determine hirability and fit.
• Orientations: Schedule and complete compliant orientations with candidates.
• Hire/Start: Meet monthly goals and establish compliant employee files.
• Boots on the Ground Recruiting: Get out into communities to meet people, hang flyers, and create awareness.
• Schedule and Attend Employment Job Fairs.
• Customer Service Calls with New Employees: Reach out to new employees after their first and third weeks of work.

Benefits

We Offer Our Team The Best Medical, Dental and Vision Benefits, Continued Education, Monthly Bonus, PTO Plan, Retirement Planning, Life Insurance, Employee discounts.

Equal Opportunity Employer

Boots on the Ground Recruiting: You are responsible for managing the candidate flow in ClearCompany daily/weekly. This includes following the company’s 3-2-1 Recruiting Process before we determine the candidate is not viable (unless the candidate expresses, they not interested in the position), and documenting the correct status of the candidate in ClearCompany. This task is to be done with the understanding that the first person to contact, interview and onboard the candidate gets the hire. 3 – 2 – 1 Recruiting: 3 Text Messages, 2 Phone Calls and 1 Email

About the Company

Girling Personal Care, a member of the Addus Family of Companies, is a proven provider and employer combining experience, breadth of services, compassionate care, and strong community ties with a commitment to both client and employee satisfaction. This combination along with over 30 years of experience in Texas makes it a trusted choice for families and caregivers seeking high-quality, personalized care in the home. We are hiring immediately! Apply now to learn more about starting your home care career with Girling Personal Care.

Company Recognition

View the full rankings here: Indeed's 2024 Top 100 Work Wellbeing Index.