Customer Service Coordinator I Regional- Full Time (Harrah's Atlantic City/CES)

About the role

The Customer Service Coordinators are responsible for answering all external and internal calls for the Caesars Entertainment, Atlantic City hotels. They provide excellent customer service and support to both internal and external guests.

Responsibilities

• Answering all external and internal calls for the Caesars Entertainment, Atlantic City hotels.
• Fielding calls and assisting customers with Front Desk, Housekeeping, Maintenance, Bell Desk requests and related transaction needs.
• Timely and accurate data entry and tracking of all guest inquiries and correspondence.
• Sorts & distributes correspondence based on type of letter, delegating correspondence to department members for guest contact.
• Ensures timely and accurate guest responses from assigned department members.
• Drafts form letters in response to standardized guest requests or complaints.
• Prepares correspondence, responses and coversheets for weekly distribution to the property.
• Continually monitors the effectiveness of database entries.
• Provides on-line responses in the area of customer service through various networks like Trip Advisor, Yelp, Facebook, Twitter etc.
• Responds in a professional and consistent manner based on departmental guidelines.
• Supports local initiatives to grow the customer email database.
• Responds to related guest inquiries regarding Marketing, Food & Beverage, Hotel and Casino programs.
• Maintains familiarity with all Marketing, Food & Beverage, Hotel and Casino programs and responds to related guest inquiries.
• Acts as a service leader and role model, championing property service programs.
• Maintains Customer Service files.
• Provides administrative support for special requests as needed.
• Other duties as assigned.

Qualifications

• A high school diploma or equivalent.
• Casino experience or other related customer service experience preferred.
• Strong administrative and organizational skills required.
• Familiarity with social media networks.
• Excellent written & verbal communication skills.
• Able to maintain a pleasant and professional demeanor at all times.
• Proficient in Microsoft Office applications including: Word, Access and Excel.
• Must type a minimum of 60 words per minute.
• Fluent in English.
• Ability to read and write English.
• NJ CER LICENSE REQUIRED.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.