Customer Service Coordinator - Full Time

Department: Donated Goods Retail
Reports to: Store Manager
Status: Non-Exempt

About the role

Work with store leadership to assist in the front-end operations or anywhere assigned to maximize the collection, production, sales, salvage and customer service of the store. Serve customers to enrich their shopping experience within the communities we serve.

Responsibilities

• Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise.
• Meet or exceed sales goals on a consistent basis.
• Represent Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees.
• Train and develop sales associates and ensure merchandising guidelines are followed throughout the sales floor.
• Assist in ensuring that all paperwork is completed in an accurate and timely manner, including opening/closing procedures and cash handling with enforcement of cash register procedures.
• Assist with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures.
• Perform opening and closing of the store as assigned by the manager.
• Participate in interviewing candidates for entry-level retail roles.
• Contribute input to and assist in administering associate evaluations.
• Serve as backup to Customer Service Manager as needed.
• Assist with ensuring and enforcing compliance with all asset protection policies and procedures.
• Report problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.
• Support and promote organizational programs and special events as required.
• Contribute to the organization by supporting additional tasks and projects as needed.
• Promote an environment of workplace safety and ensure duties are performed safely.
• Communicate progress, problems, and concerns to the Store Manager.

Positions Supported

This position involves coaching, training, and development of team members, including:

• Donor Service Representative
• Merchandise Processor
• Sales Associate
• Utility Associate

Note: All supervisory duties, including hiring, disciplinary action, performance reviews, and termination, are the responsibility of the Store Manager.

Requirements

• High School Diploma or GED equivalent; or three (3) years related experience.
• Supervisory experience preferred but not necessary.
• Previous retail experience preferred.
• POS and basic computer experience preferred.
• Must be able to work in an open warehouse environment exposed to various weather and temperatures.
• Must exhibit a high level of integrity and business ethics.
• Must meet qualitative and quantitative performance standards as established by the company.
• Must be able to continuously perform repetitive work at a set pace.
• Strong interpersonal skills and the ability to communicate effectively, including hearing, speaking, and writing.
• Basic math skills required.
• Must be able to work a flexible schedule, including weekends and evenings.
• Must complete and pass State background check, Child Abuse Clearance, and FBI Clearance.