Customer Service Coordinator - Full Time

Duties and Responsibilities

• Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise.
• Maintain consistent meeting or exceeding of sales goals.
• Represent Goodwill Keystone Area positively by providing excellent customer service at all times to all customers, donors and other employees.
• Train and develop sales associates and ensure merchandising guidelines are followed throughout the sales floor.
• Aid in completing paperwork accurately and promptly, including opening/closing procedures, cash handling, and adherence to cash register procedures.
• Support staff, enforce and communicate Goodwill Keystone Area policies, manuals, handbooks, policies and procedures.
• Perform opening and closing duties as assigned by the manager.
• Participate in interviewing candidates for entry-level retail roles.
• Contribute to and assist in administering associate evaluations.
• Be a backup to the Customer Service Manager as needed.
• Aid in ensuring and enforcing compliance with all asset protection policies and procedures.
• Report problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.
• Support and promote organizational programs and special events as required.
• Support additional tasks and projects as needed.
• Create a safe work environment.

Qualifications

• High School Diploma or GED equivalent; or three (3) years related experience.
• Supervisory experience preferred but not necessary.
• Previous retail experience preferred.
• POS and basic computer experience preferred.