Customer Service Coordinator - Full Time

About the Role

Work with store leadership to assist in front-end operations or anywhere assigned to maximize the collection, production, sales, salvage, and customer service of the store. Serve customers to enrich their shopping experience within the communities we serve.

Responsibilities

• Maximize sales performance through proper rotation, displays, signage, and inventory of processed merchandise.
• Meet or exceed sales goals on a consistent basis.
• Represent Goodwill Keystone Area positively by providing excellent customer service to all customers, donors, and employees.
• Train and develop sales associates and ensure merchandising guidelines are followed throughout the sales floor.
• Assist in ensuring accurate and timely completion of paperwork, including opening/closing procedures and cash handling, while enforcing cash register procedures.
• Support staff by enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, and procedures.
• Perform opening and closing of the store as assigned by the manager.
• Participate in interviewing candidates for entry-level retail roles.
• Contribute input to and assist in administering associate evaluations.
• Serve as backup to the Customer Service Manager as needed.
• Assist with enforcing compliance with all asset protection policies and procedures.
• Report problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.
• Support and promote organizational programs and special events as required.
• Contribute to the organization by supporting additional tasks and projects as needed.
• Promote an environment of workplace safety and ensure duties are performed safely.

Qualifications

• High School Diploma or GED equivalent; or three (3) years of related experience.
• Supervisory experience preferred but not necessary.
• Previous retail experience preferred.
• POS and basic computer experience preferred.

Skills

• Ability to work in an open warehouse environment exposed to various weather and temperatures.
• High level of integrity and business ethics.
• Ability to meet qualitative and quantitative performance standards.
• Ability to continuously perform repetitive work at a set pace.
• Strong communication, interpersonal, and writing skills.
• Basic math skills.
• Ability to work a flexible schedule, including weekends and evenings.
• Must pass State background check, Child Abuse Clearance, and FBI Clearance.

Goodwill Keystone Area is an Equal Opportunity Employer.