Customer Service Coordinator / CSC Family Practice

About the role

Join our team as a day shift, full-time Family Practice Customer Service Coordinator (CSC) in Roswell, NM. We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. Our people-first environment prioritizes your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. You’ll help make healthcare better by using advanced technology to enhance patient care.

Lovelace Regional Hospital includes 24/7 emergency services, intensive care, inpatient and outpatient rehabilitation, surgical and birthing services for Roswell and the surrounding community.

Responsibilities

• Provides direct customer service and front desk assistance for the assigned department, including admitting, registering, scheduling, and verifying insurance.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Requirements

• High School Diploma or GED equivalent.
• One (1) year of previously related experience.
• Medical Terminology knowledge.
• Knowledge of office procedures.
• Knowledge of insurance plans.

Preferred Qualifications

• Associate’s Degree in a related field of study.
• Previous medical office experience.
• Heart Saver certification.