Customer Service Coordinator

Shop Location: Las Vegas, NV

Schedule

Monday - Friday, 2:00pm to 10:30pm

Pay

Hourly pay range: $24–$24. Paid weekly.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan

Responsibilities

Customer Service

• Improve the quality and consistency of customer communications and meet customer expectations
• Perform customer relationship activities, including customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol for PM scheduling and follow-up, breakdowns, and vehicle status updates
• Drive improvement of Customer Satisfaction (CSI) scores

Work Flow Management

• Enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units, and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team time to effectively manage shop operations

Parts Management

• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes, including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders, and parts invoice coordination
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room

Administrative

• Handle all incoming shop calls
• Perform clerical duties within shop operations, including vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians

Additional Responsibilities

• Perform other duties as assigned

Requirements

• High School Diploma or GED
• 1 year or more in customer service or comparable experience with issue resolution
• Strong computer skills, including advanced proficiency in spreadsheets and word processing software

Skills

• Detail-oriented with excellent follow-up practices
• Capable of multitasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships at all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team