Customer Service Coordinator

About The Role

This position is responsible for providing day-to-day customer service and support within the logistics and transportation sector. The role involves ensuring a high level of responsiveness and professionalism in interactions with current clients while actively working to secure new business opportunities.

• Ensure a high level of responsiveness and professionalism in interactions with current clients
• Oversee inventory management
• Ensure accurate rate timing and compliance with transportation and contract packaging documentation, processes, and regulations
• Manage daily customer interactions
• Actively work to secure new business opportunities

Qualifications

• Minimum of 1 year experience in warehouse operations, contract packaging, or customer service
• High School Diploma, GED, or equivalent
• Ability to lift up to 50 pounds with appropriate equipment or assistance
• Strong communication and interpersonal skills
• Proficiency in reading, interpreting, and complying with written documentation
• Excellent attention to detail, especially in data and numerical accuracy
• Organizational and prioritization skills to meet deadlines efficiently
• Professional demeanor with problem-solving capabilities
• Ability to work independently and collaboratively within a team
• Proficiency with Microsoft Office Suite and related technology
• Capacity to work under tight deadlines in a high-volume environment
• Authorized to work in the United States

Responsibilities

• Act as the primary customer service liaison, maintaining professional and responsive communication
• Schedule and confirm transportation logistics, including truck scheduling, load tendering, and load entry
• Follow up on and resolve any issues related to transportation and inventory management
• Conduct ongoing outreach to existing and potential customers to promote business growth
• Provide accurate inventory management and ensure data integrity
• Input data promptly and accurately, notifying supervisors of discrepancies
• Manage and prepare Pick Tickets and Bill of Ladings (BOL) based on customer instructions
• Cook up and deliver timely reports, including ad hoc requests as needed
• Maintain organized and up-to-date documentation and records
• Understand and implement Standard Operating Procedures (SOPs)
• Proactively identify and address issues to ensure quality and efficiency
• Perform regular quality checks and escalate concerns to management
• Adhere to safety protocols and operate in a safe manner at all times
• Attend to other duties and projects as assigned by management
• Follow all company policies and procedures consistently

Benefits

• Comprehensive and competitive benefits package which includes Medical, Dental, Vision, and Prescription drug plans
• Short Term and Long Term Disability Insurance
• Voluntary Term Life and AD&D insurance
• 401(k) plan with employer matching contributions
• Paid Time Off, holidays, and direct deposit options
• Annual performance reviews fostering professional growth and stability within the organization

Jillamy, Inc. is an Equal Opportunity Employer

We are an Equal Employment Opportunity employer and do not discriminate based on race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, disability, veteran status, or any other legally protected characteristic. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.