Customer Service Coordinator (Healthcare)

About the role

The Customer Service Coordinator will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.

Responsibilities

• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
• Cover discharge coordination to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Paces PACE staff regarding CK and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Covers courier setup and ensures timely medication delivery.
• Makes outgoing calls to ensure the participants have received their delivery.

Qualifications

• HS diploma required.
• Minimum of 1 year customer service experience preferably in a healthcare setting.

Other Skills and Abilities

• Effective and professional communication through written, verbal, and interpersonal skills.
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
• A strong patient-centered focus.
• Excellent communication skills, especially via phone.
• Excellent interpersonal and relationship building skills.
• Understanding of clinical terms and impacts.
• Able to multi-task and handle multiple priorities without sacrificing quality.
• Detail oriented and organized.
• Reliable and efficient.

Benefits

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to ancestry or national origin, race or color, religion or creed, age, disability, AIDS/HIV, gender, marital or family status, pregnancy, childbirth or related medical conditions, genetic information, military service, protected caregiver obligations, sexual orientation, protected financial status or other classification protected by applicable law.