Customer Support Coordinator (CSC)

Summary of the Role

The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial contact for customers. The CSC is responsible for customer order and quote management to include contract review, price analysis, estimating, purchasing, delivery performance, and general reporting. This position at times may need to source and purchase product from internal and 3rd party suppliers.

Tasks and Responsibilities

• Evaluate customer orders and demand against supplier deliveries in order to meet and exceed on time delivery targets
• Interface with internal teams and external customers to proactively resolve customer complaints
• Purchase raw materials and outside services to support production at the facility
• Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
• Provide accurate, data-driven estimates to customers in response to inquiries regarding new and recurring manufacturing orders
• Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets
• Resolve delivery schedule problems and negotiate delivery schedule changes
• Understand and communicate changes to customer demand and requests as needed across the organization
• Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100
• Proactively communicate, analyze, and problem solve to team members

Education and Experience

• Minimum 1 yr. Customer Service experience required
• Associate degree strongly preferred
• Bachelor’s degree a plus
• Knowledge of basic business sales and marketing practices preferred
• Experience in the Aerospace, Sealing, or Polymer industry is beneficial
• Familiarity with AS9100 quality requirements is beneficial
• Familiarity with manufacturing is beneficial
• Familiarity with order management is beneficial

Competencies

• Strong written and verbal communication skills
• Strong people and relationship building skills
• Customer driven with a positive, professional, determined attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Basic math skills (addition, subtraction, margin calculations)
• Proficient in the use of Microsoft Office; Teams, Work, PowerPoint, and Excel
• Proficiency in the use of business operational software (JobBoss, Oracle, JDEdwards, SAP) is beneficial
• Adapting to customer and supplier websites for orders, updates, changes, etc.

Education and Experience

• Minimum 1 yr. Customer Service experience required
• Associate degree strongly preferred
• Bachelor’s degree a plus
• Knowledge of basic business sales and marketing practices preferred
• Experience in the Aerospace, Sealing, or Polymer industry is beneficial
• Familiarity with AS9100 quality requirements is beneficial
• Familiarity with manufacturing is beneficial
• Familiarity with order management is beneficial

Travel Requirements

• Travel may be required internationally; candidate must be able to travel outside of the US without restrictions.

Qualifications

• Strong written and verbal communication skills
• Strong people and relationship building skills
• Customer driven with a positive, professional, determined attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Basic math skills (addition, subtraction, margin calculations)
• Proficient in the use of Microsoft Office; Teams, Work, PowerPoint, and Excel
• Proficiency in the use of business operational software (JobBoss, Oracle, JDEdwards, SAP) is beneficial
• Adapting to customer and supplier websites for orders, updates, changes, etc.

Pay and Schedule

• The CSC position is a local position.
• Travel may be required internationally; candidate must be able to travel outside of the US without restrictions.

Benefits

• Equal Opportunity Employer