Customer Support Coordinator

About the role

The Customer Support Account Coordinator is a customer-facing role providing dedicated support to ensure customer satisfaction and aircraft safety. They conduct planned and unplanned post-delivery visits, communicate with customers, and resolve technical and satisfaction issues.

Responsibilities

• Perform root cause analyses of service failures
• Develop corrective actions
• Monitor support requests to prioritize critical needs, resolve disputes, and facilitate escalations
• Track key performance indicators including dispatch reliability, aircraft availability, on-time performance, and claims processing efficiency
• Influence expedited parts shipments
• Motivate internal teams for superior customer service
• Resolve warranty or service claim issues to keep aircraft operational

Qualifications

• Bachelor’s degree or A&P license
• Minimum of 2 years’ experience

Skills

• Familiarity with SAP
• Familiarity with Salesforce
• Project management
• Aircraft systems
• Federal Aviation Regulations