Customer Support Coordinator

Responsibilities

• Aid in the input of Purchase Order Amendments into the Syteline system.
• Perform weekly closing of Job Orders.
• Maintain Repair order entry into Syteline.
• Log all QF-1 Forms as they are generated and route them to the Business Units; track overdue forms and retrieve those older than one month.
• Retrieve from the customer and enter respective schedules into Syteline as defined by the Customer Support Manager.
• Generate and communicate the daily shipment instruction list in accordance with customer requirements.
• Maintain an open action log documenting all activities associated with the collection of outstanding invoices beyond the agreed payment terms.
• Attend customer teleconferences, as assigned by the Customer Support Manager, recording and communicating: 1) all TCT assigned action items 2) date and time of follow-on calls. Additionally, follow-up with Business Units to ensure timely completion of assigned actions.
• Participate in monthly NPI reviews to stay apprised of current program status and communicate any customer concerns.
• File customer communications in applicable job folders as directed by Customer Support Manager.
• Communicate customer shipment commits as required.
• Perform other responsibilities as assigned by the Customer Support Manager.

Requirements

• A High School Diploma or equivalent and at least two (2) years of related experience.
• Authorized to work in the U.S. on a full-time basis without sponsorship now or in the future.
• Able to perform work subject to ITAR/EAR regulations.

Working Conditions

• Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
• Frequent sitting, standing, and walking.
• Able to lift and carry up to 15 pounds.

Benefits

• Health and disability insurance.
• 401(k) match.
• Flexible spending accounts.
• EAP.
• Paid time off.
• Company-paid holidays.

Equal Opportunity Employer

Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.