Customer Support Coordinator

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a Cash and Collections Coordinator to join its dynamic team. This role involves coordinating cash and collections, managing employee safety statistics, tracking safety training, managing truck inventory counts, generating on-call schedules, assisting with customer surveys, and following up on connected system needs.

Responsibilities

• Under general supervision, coordinates Cash and collections.
• Employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs.
• Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders.
• Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
• Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations.
• Analyze and assess technical team performance and adjust as needed to enhance customer satisfaction in a cost-effective manner.

Qualifications

• HYBRID - In Office
• High school diploma or equivalent.
• College degree preferred.
• 2 years of administrative experience with a background in Sales, Operations, and/or Administration.
• Knowledge or experience with a CRM Tool such as SalesForce.com.
• Experience in a call center environment preferred.
• Able to analyze and solve problems with a high degree of accuracy.
• Must be able to assess issues quickly and provide solutions.
• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
• Desire to learn and work independently with minimal supervision.
• Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems.
• Able to multi-task and establish work priorities.
• Able to influence diverse teams to accomplish tasks/goals.
• Proficient computer skills in the following applications: Microsoft Word, Excel, PowerPoint, and Internet business application usage.

Benefits

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.