Customer Support Coordinator

Tasks And Responsibilities

• Customer Management: Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion.
• Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets.
• Interface with internal teams and external customers to proactively resolve customer complaints.
• May be required to source and purchase product from internal and 3rd party sources to fulfill customer requirements.
• Communication: Understand and communicate changes to customer demand and requests as needed across the organization.
• Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs.
• Resolve delivery schedule problems and negotiate delivery schedule changes.
• Hub Operations: Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by identifying potential improvements to the internal work processes.
• Provide proactive communication, analysis, and problem solving to team members.
• Administrative: Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
• Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.

Education And Experience

• Minimum 1 yr. Customer Service experience required.
• Associate degree strongly preferred.
• Bachelor’s degree a plus.
• Knowledge of basic business sales and marketing practices preferred.
• Experience in the Aerospace, Sealing, or Polymer industry is beneficial.
• Familiarity with AS9100 quality requirements is beneficial.
• Familiarity with order management is beneficial.

Competencies

• Strong written and verbal communication skills.
• Strong people and relationship building skills.
• Customer driven with a positive, professional, determined attitude.
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy.
• Basic math skills (addition, subtraction, margin calculations).
• Proficient in the use of Microsoft Office Word and Excel.
• Proficiency in the use of business operational software (Oracle JDEdwards, SAP) is beneficial.
• Adapting to customer and supplier websites for orders, updates, changes, etc.