Customer Support Coordinator

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Address and resolve customer complaints related to damages, order discrepancies, and other concerns effectively.
• Provide updates on order status and follow up with customers on outstanding orders.
• Collaborate with sales teams and other internal departments to resolve customer issues and ensure satisfaction.
• Update customer records and track orders to facilitate accurate and timely issue resolution.
• Identify recurring customer issues, suggest process improvements, and report findings to management.
• Work with other CSRs and teams to ensure seamless customer service and support.

Who We’re Looking For

• Naturally empathetic with a genuine desire to help people.
• Calm, patient, and professional—especially with frustrated customers.
• A strong communicator who listens first and responds thoughtfully.
• Organized and detail-oriented with strong follow-through.
• Comfortable juggling multiple cases without dropping the ball.
• Problem-solver who takes responsibility, not shortcuts.
• Experience in customer service or technical support is preferred but attitude and ownership matter more than background. We can train systems. We cannot train care.

Important to Know

• This is not a call-center role and not a script-based environment.
• You will be expected to think, take ownership, and advocate for the customer.
• If helping people feels like an inconvenience, this will not be the right role.

Why Join Culinary Depot

• Competitive compensation with performance-based reviews.
• Medical, Dental, and Vision insurance.
• 401(k) with company match.
• Paid Time Off plus paid holidays.
• Hands-on training, mentorship, and internal growth opportunities.
• Fast-paced, collaborative, and execution-focused office culture.